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October 19, 2004

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Jeff Chan

Any legitimate mailer who finds their domain listed on SURBLs is welcome to submit a report to whitelist at surbl.org. They should include full and complete contact information for their organization, information about their sending servers such as IP addresses, a sample outbound message with full headers and full message body including URIs, and a description of their organization and its published mail practices, especially including published anti-spam policies. We typically unlist organizations that do not make large-scale use of spam.

Generally speaking those who don't spam will never get listed on SURBLs, and our false positive rate is very low.

Jeff Chan
http://www.surbl.org/

Jeff Chan

In case it's not obvious, whitelist at surbl.org is a slightly obfuscated email address. Unobfuscate it to send a removal request. That and other contact information is also mentioned on our site.

Chip

Jeff -

Thanks for posting your thoughts on whitelisting options at surbl.org! Clearly this is something that will be helpful to readers, and is not well known.

Regards,

Chip

Mark Reynolds

Chip,

I found your comments exremely helpful and this is an interesting topic.

Our subscription product www.emailreach.com is used by brand sensitive email marketers, we indeed find that they rarely appear on lists like surbl.org as a legitimate false positive. It is quite clear that these filters really are helping us to keep our inboxes cleaner with minimal repercussions.

Best,
Mark

Sean

I couldn't agree more.

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